Online Payment Terms and Conditions
We are pleased to offer electronic delivery of notices, documents, and monthly billing statements applicable to your account. By electing to enroll in electronic delivery, you agree to be bound by these Paperless Billing Terms and Conditions. If you do not agree with any of these terms, you may not enroll in Paperless Billing. By enrolling in Paperless Billing and consenting to electronic delivery, you accept and agree to the following:
To receive all available billing documents applicable to your selected billing account, including but not limited to statements, notices and correspondence (collectively, “billing documents”) via electronic delivery. There may be some documents that we cannot deliver electronically due to legal and/or technological constraints. These documents will be delivered to you via United States Postal Service (USPS) to your postal address. As billing documents become available, we will send you a notification by email containing the security-enabled Internet address (URL) where the materials can be viewed, downloaded and printed. It is your responsibility to log in to view your bills and billing-related documents. We will only deliver bills and billing-related materials to the billing accountholder.
Billing documents will be made available in PDF or HTML format, so you must have a valid email account, access to an Internet browser and Adobe software (this software is available for download free of charge at www.adobe.com). If you wish to print billing documents, you must also have access to a printer.
You will maintain a valid, current email address and immediately notify us any of change in your email address. Ensure that your email is active and capable of receiving new emails. To do this, ensure that your email account has sufficient space for new emails and that your email server and spam-blocking software do not block our emails. We are not responsible for problems arising from emails sent to an inactive or out-of-date email address, unless we are solely negligent for using an incorrect address. Note that you will always have the ability to access www.gofcf.com and view your billing documents on demand.
You may update your information, such as changing your email address, at any time by logging into www.gofcf.com.
You acknowledge and agree that any named insured on your selected billing account may (A) Access and view all billing documents via secure access at www.gofcf.com or (B) Enroll or deactivate paperless billing options for the selected billing account. You may request a paper copy of a bill or billing-related document at no charge by contacting Customer Service.
You may incur costs associated with electronic access to the billing documents, such as usage charges from Internet access providers and or telephone service providers. Farmers is not responsible for any damages to your computer hardware or software; injury to you as a result of power failures or power spikes, or telephone or internet interruptions or other expenses in relation to your use of electronic delivery. There is no charge associated with enrolling in Paperless Billing. However, if you elect to revoke your consent for Paperless Billing, any associated service fee discount on your account (if any) will be removed.
Your consent to enrollment in Paperless Billing will remain in effect for each selected billing account until termination or cancellation of the billing account, or until you revoke your consent. Electronic delivery will remain in effect following any payoff of your account.
You may revoke your consent to electronic delivery bill presentation at any time by going to www.gofcf.com, logging into GoFCF and selecting Paperless options under the Documents tab; then click on the View/Choose My Paperless Options tab to unselect the billing account(s) you want to remove from Paperless Billing. You may also revoke your consent by contacting us at 1-818-365-6600, or by contacting Customer Service. Upon un-enrolling, all subsequent billing documents will be mailed to your postal address via USPS. (Please allow up to 24 hours to process your un-enrollment.) Revocation of your consent shall not affect the legal enforceability of billing documents provided to you before the effective date of un-enrollment. If, after electing to withdraw your consent to electronic delivery, you decide you want to once again enroll in Paperless Billing, you may do so by going to www.gofcf.com and completing the enrollment process.
Should we make any changes to hardware or software requirements for electronic delivery such that you will no longer be capable of accessing or retaining your documents electronically, we will inform you of the revised hardware and software requirements. You will be requested to review the revised Terms of Use and your continued enrollment will serve as your consent to continue participating in the electronic delivery option according to the new requirements. We reserve the right to modify these Paperless Billing Terms and Conditions at any time. Your continued participation in Paperless Billing will constitute your acceptance of any revisions to the Paperless Billing Terms and Conditions. Please check the Paperless Billing Terms and Conditions on www.gofcf.com regularly.